Terms and Conditions of Use for the myonegold Malaysia Platform

1 Introduction and Acceptance of Terms

Welcome to myonegold. This Terms and Conditions document ("Agreement") is a legally binding agreement between you ("User" or "Member") and myonegold ("Company", "we", or "our platform") governing the use of the website, mobile app, and all services provided through the myonegold platform.

By accessing the website myonegold, registering an account, making any financial transaction, or using any of our services, you automatically agree to be bound by all terms, conditions, policies, and guidelines stated in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this Agreement.

Myonegold reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated terms.

2 Eligibility and Account Registration

To register and use the service myonegold, you must meet all of the following requirements without exception:

• You must be 21 years of age and above at the time of registration. myonegold enforces a strict zero-tolerance policy on underage participation.
• You must be an individual and not a company, legal entity, or any other organization.
• You are only permitted to own one (1) active account only at myonegold. Registering multiple accounts is a serious violation and may result in the termination of all associated accounts without notice.
• The information you provide during registration must be accurate, complete and up to date. Providing false information is a violation that may result in your account being terminated.
• You are not currently on a self-exclusion list, whether at myonegold or through any recognized gambling exclusion program.
• Use of the myonegold platform must be for personal entertainment purposes only and not in any professional or commercial capacity.

During the registration process, you are required to provide your full name, date of birth, a valid email address, phone number and valid payment information. myonegold reserves the right to request identity verification documents at any time through the KYC (Know Your Customer) process as part of our compliance with international security standards.

3 Deposits, Withdrawals, and Financial Transactions

myonegold supports a wide range of payment methods suited for Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. All financial transactions on our platform are protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit is RM 30 per transaction, unless otherwise stated in a specific promotion.
• Deposits are usually credited to your account within 5 to 15 minutes after successful payment confirmation.
• Myonegold does not charge any processing fees for deposits; however, third-party payment providers may apply their own charges.
• You may only deposit funds from a payment method registered in your own name. The use of third-party accounts is strictly prohibited.

Withdrawal:

• The minimum withdrawal is RM 50 per request.
• Withdrawal requests are processed within 15 minutes to one working hour once KYC verification is complete.
• Withdrawals will be credited to the same payment method used for the deposit, subject to our anti-money laundering policy.
• Myonegold reserves the right to request additional verification for withdrawals exceeding a certain amount for security and regulatory compliance purposes.

4 Bonuses, Promotions, and Wagering Requirements

myonegold offers a wide range of bonuses and promotions to new and existing members. All bonuses are subject to wagering requirements clearly stated in the terms of each promotion.

• The welcome bonus may only be claimed once upon first registration. Attempting to claim it more than once through multiple accounts is a serious violation.
• The wagering requirements for each bonus will be clearly stated on the relevant promotion page. In general, wagering requirements are between 20x and 40x the bonus amount received.
• Myonegold reserves the right to revoke any bonus if there is evidence of misuse, fraud, or violation of promotion terms.
• Bonus funds cannot be withdrawn directly. They must first be converted to real cash by fulfilling the specified wagering requirements.
• Some games may not contribute or may only partially contribute toward bonus wagering requirements. A full list of game contributions is available on the respective promotion terms page.
• Myonegold reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, provided such changes do not affect bonuses that have already been legitimately claimed.

5 Game Rules and User Conduct

All games available at myonegold uses an independently certified Random Number Generator (RNG). The outcome of every round is entirely random and cannot be manipulated by any party.

Users are strictly prohibited from doing the following while using the myonegold platform:

• Using any automated software, bots, scripts or tools designed to provide an unfair advantage in games.
• Colluding with other players to manipulate game outcomes or cheat the myonegold system.
• Using a VPN or proxy to conceal your actual location in order to bypass geo-restrictions or our terms of service.
• Exploiting any technical bugs or system vulnerabilities to gain an unfair advantage in games. Any winnings obtained through such means will not be recognized and will be voided.
• Posting threatening, harassing or harmful content to other users through any communication channel on the platform.
• Engaging in any form of money laundering or using the platform for illegal purposes.

Myonegold reserves the right to suspend or terminate the account of any user found to be in breach of these rules, and to hold funds in that account while an investigation is conducted.

6 Responsible Gaming

myonegold deeply cares about the well-being of our players. We believe that healthy online entertainment starts with responsible choices. Our platform provides comprehensive self-control tools to help players manage their gaming activity wisely.

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum loss limit for your chosen period to prevent excessive losses.
• Session Time Limit: Set a limit on your gaming session time to ensure healthy and balanced use.
• Cool-Off: Take a short break from the platform for 24 hours, 7 days, or 30 days based on your needs.
• Self-Exclusion: The option to exclude yourself from the platform for a period of 6 months to 5 years if you feel you need a longer break.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming our resources for more detailed information and support.

7 Account Suspension and Termination

myonegold reserves the right to suspend, restrict, or terminate any user's account at any time without prior notice under the following circumstances:

• There is evidence or reasonable suspicion of fraud, deception, or illegal activity.
• A user is found to have violated any part of these Terms and Conditions.
• A user is found to hold multiple accounts on our platform.
• Requests from regulatory authorities or law enforcement agencies.
• Account inactive for more than 12 consecutive months.

Users may also request to close their own account at any time by contacting our customer support team. Upon receiving an account closure request, myonegold will process the withdrawal of eligible fund balances within three (3) business days, subject to the completion of all outstanding wagering requirements.

8 Limitation of Liability and Disclaimer

Platform myonegold is provided "as-is" and "as-available". While we make every effort to ensure the platform operates smoothly and without interruption, we cannot guarantee that the service will always be free from technical errors, server outages, or issues beyond our control.

• Myonegold is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• In the event of a technical disruption affecting game outcomes, myonegold reserves the right to void the affected rounds and refund the betting amounts to the player's account.
• Myonegold is not responsible for any losses resulting from unauthorised access to your account due to negligence in safeguarding your login credentials.
• Links to third-party websites, where present, are for informational purposes only, and myonegold is not responsible for the content or practices of those websites.

Myonegold's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 12 months preceding the claim.

9 Privacy and Data Protection

Protecting your personal data is our priority myonegold. We collect, process, and store your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international security standards.

The personal data we collect is used solely for the following purposes:

• Identity verification and the KYC process for regulatory compliance.
• Processing financial transactions and payment verification.
• Providing improved and personalized customer support services.
• Sending account-related communications, promotions and platform updates (with an option to unsubscribe).
• Fraud prevention and platform security enhancement.

For full details on how we manage your personal data, please refer to Privacy Policy ours, which forms part of this Agreement.

10 Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction of operation. myonegold. Any dispute arising from or in connection with this Agreement will be resolved through the process outlined below.

If you have a complaint or dispute regarding the myonegold platform, we encourage you to contact our customer support team first. We are committed to resolving all complaints within three (3) working days.

• First stage: Contact 24/7 customer support via live chat or email for immediate resolution.
• Second stage: If the dispute cannot be resolved at the first stage, you may request that the case be escalated to a senior supervisor.
• Third stage: For disputes requiring a formal resolution, the parties agree to use binding arbitration as the final method of settlement.

These Terms and Conditions constitute the entire agreement between you and myonegold regarding the use of our platform, and supersede all prior agreements, representations, and understandings, whether oral or written.