Myonegold is committed to protecting the privacy and data security of every player. This document transparently explains how we collect, use, and safeguard your information.
All data transmitted between your device and myonegold servers is protected by military-grade 256-bit SSL encryption, ensuring your information cannot be intercepted during transmission.
Myonegold operates in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are consistently respected and protected by law.
Myonegold has never and will never sell, rent, or disclose your personal data to third parties for marketing purposes without your prior explicit consent.
Personal data is stored on servers protected by multi-layered firewalls, with access restricted to authorised personnel with a legitimate need.
You have the full right to access, correct and request deletion of your personal data. Requests will be processed within 14 business days at no charge.
This Privacy Policy is reviewed and updated periodically to ensure it remains aligned with current legislation and international best practices in data protection.
myonegold ("us", "our platform" or "the Company") is deeply committed to the privacy of every user on our platform. This Privacy Policy clearly and transparently explains how we collect, process, store, share and protect your personal information when you use the website, mobile app and all services provided by myonegold.
This document is drawn up in compliance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data security standards. By registering an account or using any myonegold service, you consent to the collection and use of your personal information as described in this Privacy Policy.
We reserve the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legislation or evolving industry standards. Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.
myonegold only collects personal data that is strictly necessary to provide you with the best possible service. We do not collect excessive or irrelevant information beyond the scope of our service.
The categories of personal information we collect are as follows:
We collect your personal information through several different methods, depending on the context of your interaction with the platform myonegold:
myonegold uses collected personal information solely for the lawful and stated purposes below. We will not use your data for any other purpose without first obtaining your additional consent.
| Purpose of Use | Legal Basis |
|---|---|
| Identity verification and KYC process | Legal obligation |
| Processing deposit and withdrawal transactions | Contract performance |
| Account management and customer service | Contract performance |
| Fraud prevention and platform security | Legitimate interest / Legal obligation |
| Regulatory compliance and reporting | Legal obligation |
| Product improvement and user experience | Legitimate interest |
| Sending promotional communications (with consent) | Consent |
| Responsible gaming support | Legitimate interest / Legal obligation |
We do not use your personal data for automated decision-making that has a significant impact on your rights without human intervention. Any important decisions regarding your account, including termination or suspension, will involve review by qualified staff.
myonegold does not sell or disclose your personal data to any third party for their own commercial purposes. However, in the course of our operations, we may share your data with a limited set of third-party categories as follows:
Platform myonegold uses cookies and similar tracking technologies to enhance your browsing experience, understand how users interact with our platform, and deliver more relevant content to you.
The types of cookies we use are as follows:
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the myonegold platform.
myonegold retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as long as required to comply with applicable legal obligations.
Once the specified retention period has expired, your personal data will be securely deleted or anonymised in a manner that no longer allows you to be re-identified from that data.
Under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding the personal data we hold about you. myonegold is committed to ensuring these rights are fully respected.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days. We reserve the right to charge a reasonable administrative fee for repetitive or excessive requests.
If you find that the personal data we hold about you is inaccurate, incomplete or outdated, you have the right to request a correction. You may also update your personal information directly through your account profile settings.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may unsubscribe from promotional communications via the unsubscribe link included in every email we send.
Under certain circumstances, you have the right to request deletion of your personal data. Please note that this right is subject to our legal obligations to retain certain records for periods required by law.
You have the right to receive the personal data you have provided to us in a machine-readable and portable format, and to request that we transfer it to another data controller of your choosing, where technically feasible.
myonegold implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or accidental destruction.
In some cases, processing your personal data may involve transferring data to countries other than Malaysia, particularly when we use third-party services such as cloud computing or international technology providers.
When your personal data is transferred outside Malaysia, myonegold ensures that such transfers are safeguarded with adequate protections through one of the following mechanisms:
If you would like to learn more about the safeguards we apply to international data transfers, please contact our Data Protection Officer.
myonegold maintains a comprehensive incident response procedure to address any data security breaches. In the event of a data breach that may pose a high risk to your rights and freedoms, we are committed to:
If you have any questions, concerns or complaints regarding the way myonegold handling your personal data, or if you wish to exercise any of your personal data rights as set out in this Privacy Policy, please contact us through the following channels:
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority in your jurisdiction.
This Privacy Policy forms part of the myonegold Terms and Conditions. In the event of any conflict between this Privacy Policy and the Terms and Conditions, this Privacy Policy shall take precedence on matters relating to personal data protection.
Our Data Protection Officer team is available to assist you 24 hours a day, 7 days a week for any enquiries relating to your personal data.
We ensure every piece of your personal data is protected to the highest security standards. Join over 500,000 Malaysian players who have trusted myonegold as a safe, fair and responsible digital entertainment platform.